Notification preferences

Orquiva alerts you about things that affect you: a time-off decision, a document to sign, an evaluation assigned to you. In Notification preferences you choose, alert by alert, how you want to get each one, or whether you want it at all.

Where to find it

Two routes lead to the same screen:

• Open your profile menu and choose Notifications.
• In your Inbox, click the gear icon in the header.

Adjust your alerts

The screen is a table: one row per type of alert, grouped by module (Time off, Clock-ins, Onboarding, Signatures, Expenses, Documents, Reviews), and three channel columns: Inbox, Email and Push. Where an alert doesn’t have a channel, the cell shows a dash.

Everything starts switched on. If you turn off Inbox for an alert, that alert stops being created: you won’t see it in your inbox and it won’t count toward its number. Alerts that weren’t created while it was off don’t appear when you switch it back on.

The alerts that only go to people who decide other people’s time off (Time off awaiting review, Absence notified and Time-off deletion requested) only appear in the table if someone reports to you, you’re an administrator, or you manage the company’s time off.

Which alerts exist and how they arrive

Alert	Inbox	Email	Push
Time off approved and Time off rejected	Yes	Yes, with the type, the dates and the reason for a rejection	Native app only
Time-off request created (when someone else books it in your name), status changes and time-off deletions	Yes	—	—
Time off awaiting review, Absence notified, Time-off deletion requested (for approvers)	Yes	—	—
Clock-in correction approved and Clock-in correction rejected	Yes	—	Native app only
Working day still open in the evening	Yes	Yes	—
Onboarding reminder and Onboarding tasks assigned	Yes	Yes	—
Signatures: new request, your turn, reminder and expired	Yes	—	—
Expense approved	Yes	—	—
Document uploaded and Document awaiting reading	Yes	—	—
Survey assigned and Evaluation assigned	Yes	—	—

The open working day alert

Orquiva doesn’t remind you to clock in. What it does do is check every evening at 22:00 (10 p.m.), in your company’s time zone, who still has that day’s working day open. If that’s you, you get Your working day is still open in your inbox and by email, with the time it started. It arrives once per person per day. If you had already finished, close the day or request a correction with the actual time: see Breaks and corrections.

What happens next

Changes apply as soon as you save, and only to you: they don’t affect what your colleagues receive. They don’t change what reaches Slack or Teams either, which depends on the connection an administrator sets up: see Slack and Teams alerts. Orquiva doesn’t alert you about your own actions, so requesting time off doesn’t produce a “request created” alert. Emails are sent in your account’s language: see Language and preferences.

If something goes wrong

An alert’s email never arrives. Only the alerts marked with email in the table have one. If it’s one of those, check that its Email switch is on and look in your spam folder.

Push is on and nothing reaches my phone. The web doesn’t send push. The Push switch is for the native app, which isn’t available yet.

I’m a manager and don’t see Time off awaiting review in the table. It only appears if someone has you as their direct manager, you’re an administrator, or you manage the company’s time off.

I turned an alert off and it still comes by email. Inbox and Email are switched off separately. Turn the email off too and click Save changes.

My changes weren’t saved. If you see Could not save preferences, try again. If it keeps failing, contact us.