Breaks and corrections
How breaks are recorded and how to request a correction to a clocked day: the stretch editor, the required reason, who approves it and what you see afterward.
Breaks are clocked with Take a break and Resume. And a day clocked wrong isn’t edited: you propose how it should look and someone else approves it.
How breaks count
When you press Take a break, the stretch of work closes; when you press Resume, a new one starts. The break is the gap between the two stretches: it doesn’t count as time worked and nothing else is deducted. In particular, the break planned in your schedule isn’t subtracted from what you clocked.
If you forgot to take a break on the clock, or it didn’t come out as it happened, you fix it with a correction.
Requesting a correction
Use it for a clock-out you forgot, a wrong time, a missing break or the wrong work mode.
- Open Time tracking → Clock-ins and click the row for the day. The editor opens with that day’s stretches.
- Adjust the start and end time of each stretch, and its mode: Office, Client site or Remote.
- If a stretch is missing, press Add work. To note a break in minutes, Add break. There’s room for up to three of each.
- Write the Reason for the change. It’s required (up to 500 characters): for example, “I forgot to clock out after the meeting”.
- Press Save. You’ll see Confirmation request sent.
Propose the whole day, not just the part that's wrong
If it’s approved, what you propose replaces every stretch of that day. If the day had a morning and an afternoon and you only fix the afternoon, leave the morning in the editor too.
Every change is a request, including one for today. You can’t correct future days (the button says Future date) or days off, which come from your time-off request, not from clocking.
What happens next
Until someone decides, the day’s row shows Awaiting confirmation and the editor is read-only, with the button showing Request sent. Your original clock-ins stand until then. A pending request can’t be canceled or changed.
It’s decided by your direct manager or by whoever holds the clock-in approvals permission at your company (usually HR). Nobody approves their own corrections, except the organization’s administrator. What the approver sees is in Approving clock-in corrections.
| Decision | What happens | What you get |
|---|---|---|
| Approved | The day's stretches become the ones you proposed and the day is marked Corrected | A notice in your inbox |
| Rejected | The day stays as it was | A notice in your inbox and under Needs your attention on Home, for 30 days or until you request that day again |
| More information requested | The request isn't resolved yet | "Review your clock-in for…: a manager is asking for more information" |
An administrator can also correct your day directly, with a reason; the day is marked Corrected in the same way.
Nothing changes without a trace
You don’t edit or delete clock-ins: you propose the day and someone else decides. And every change that’s applied, yours once approved or an administrator’s, stays in the working-time record’s history with who made it, when and why.
If something goes wrong
I can’t press Save. The Reason for the change is missing, or there’s no complete stretch with a start and an end.
The editor won’t let me change anything. That day already has a pending request. Wait for the decision; then you can send another.
My correction was approved and the total still doesn’t add up. The approval replaced the whole day with what you proposed. If a stretch was missing, request another correction with the complete day.
It was rejected and I don’t know why. Ask whoever reviewed it and send a new one with what they tell you.
Nobody is reviewing my request. Let your manager know through your usual channel. If you don’t have a manager assigned, tell HR.
What the other side sees
The same feature, from the other side:
Related articles
- Clocking in and outHow to clock in, take a break, resume and clock out on Home or in Time tracking, which work mode to pick, and what happens if you forget to clock out.
- History and hours summaryWhat the Clock-ins list and its three figures — tracked hours, remaining and overtime — show, what each day status means, and what to check when something doesn't add up.
Still stuck?
Tell us what happened and we'll help.