Approving clock-in corrections

When someone forgets to clock in or records the wrong time, they send a correction request with what they propose and why. In Clock-in approvals you decide whether that change is applied.

Approving here isn’t a minor sign-off: it rewrites the day.

Before you start

You decide because you are their direct manager. You see and resolve corrections from the people who have you assigned as their manager, with no special permission, and Clock-in approvals shows up in your menu as soon as someone reports to you. Whoever holds the company’s clock-in approvals permission (in the default roles, HR) resolves them for the whole company. Nobody resolves their own, except the administrator. It is the same rule as for time off.

Nobody notifies you of a new correction. Unlike time off, creating a correction sends no notification to the manager. Pending ones wait for you in the Approval queue; the overdue counter flags those waiting more than three days.

Reviewing the proposal

Deciding

Select Approve to apply the proposal, with the day replacement that implies. Select Reject if the change isn’t right: the original clock-ins stay. Rejecting doesn’t ask for a reason.

If you need more information, select Ask for info: the person gets a notification to review that day and the request stays pending. It is the alternative to rejecting when the proposal can be fixed.

Approve all resolves the whole queue at once. It is a secondary button and asks for confirmation, because it rewrites the record of every one of those days without you opening them one by one. Use it only after reading the reasons.

What happens next

On approval, the person’s day is replaced by the proposal straight away, and the working-time record shows that you approved it. On rejection, the day stays as it was. Either way, the person gets the decision in their inbox.

The Recent history tab lists recent decisions with their type, status and Decided by: that is where you see whether someone else resolved a correction for your team.

If you try to resolve a request that was already resolved, from a tab you opened a while ago for example, Orquiva blocks it. Refresh to see its real status.

Correction statuses

Status	What it means	What you can do	What the person can do
Pending	In the queue, waiting for a decision	Approve, Reject or Ask for info	Wait or, if you ask for info, review the day
Approved	The day has been replaced by the proposal	Nothing from the queue	Send another correction
Rejected	The original clock-ins stay	Nothing from the queue	Send another correction

If something goes wrong

I approved and some clock-ins for that day disappeared. Approving replaces the whole day. Ask the person for a new correction with the full day and approve it.

I want to undo a correction I already resolved. A resolved request can’t be reopened. If you hold the clock-in approvals permission, fix the day yourself from the person’s record: the History tab, the Attendance history section, the Correct button. The editor loads every time slot the day already has, each with its Mode (Office, Remote or At a client site, which you can change) and keeping its breaks, with times in the company’s time zone; a clock-out earlier than the clock-in counts as the next day. You adjust the slots, enter a required reason and select Save correction; the change applies right away and is recorded with your name, the reason and the clock-ins that were there before. If you remove every slot, the day is left with no clock-ins. It doesn’t work for future days, and never on your own record: the button doesn’t show on your own profile unless you have the admin role. If you don’t hold that permission, ask the person for another correction from breaks and corrections.

It says the request was already resolved. Someone else with permission, or another tab of yours, got there first. Check who in Recent history.

I can’t see corrections from someone on my team. You only see people who have you as their direct manager. Ask HR to check the manager assigned on their record.

The person’s hours balance still doesn’t add up. Have them check their records in their hours history and, if needed, send another correction.