Signing in

You sign in to Orquiva with your email and password, or with your work account if your company has set that up. The first time is different: you activate your account from the invitation.

Before you start

• Your account starts with an invitation from your company. The exception: if your company lets everyone on its domain sign in with Google or Microsoft, your first sign-in with that account creates yours.
• Use your company’s address, like yourcompany.orquiva.com. It’s the one in the invitation.
• Some companies require the work account. You’ll then see Sign in with your work account and won’t be able to sign in with a password.

First sign-in: activating your account

By default, a password needs 8 to 128 characters, with one uppercase letter, one lowercase letter and one number; a symbol isn’t required. Your company can make the policy stricter. If a password isn’t accepted, the screen tells you why.

Signing in with your email

The same credentials work on your computer and on your phone.

Signing in with your work account

If your company has set it up, the sign-in screen shows Continue with Google, Continue with Microsoft or a button for the identity provider it uses (Okta, Entra, Keycloak or another). Press it, pick your work account and you’re in without a password. Use the same work email your company gave you.

Two-step verification

It’s a 6-digit code Orquiva asks for after your password, generated by an authenticator app on your phone (Google Authenticator, Authy, 1Password…).

• You can turn it on yourself, on any plan: avatar → Preferences → Two-step verification → Turn on. The step-by-step is in Security and password.
• Your company can require it for everyone, or an administrator just for you. Either way it will ask for it when you sign in and you won’t be able to turn it off.

I forgot my password

Orquiva won’t tell you whether the email is registered: that’s deliberate, so nobody can find out who has an account. The link works once and expires after 30 minutes, so request it when you’re ready to use it.

What happens next

You land on Home. If you ticked Remember me for 30 days, that browser won’t ask for your password for that long. When you change your password, you’re signed out on your other devices.

If something goes wrong

The recovery email doesn’t arrive. Check your spam folder. If it isn’t there, use Resend the link; it becomes available after a short countdown.

The link says it no longer works. It has expired or was already used. Press Request a new link.

It won’t accept my password. It doesn’t meet your company’s policy. Read the message: it says what’s missing.

It says there have been too many attempts. Wait a few minutes before trying again.

Google or Microsoft says I don’t have access. Your account isn’t set up at your company. Ask HR to invite you.

I changed phones and can’t get past verification. Ask an administrator at your company to reset it. If none of this fits, see troubleshooting.